At ESUN Fashion, we want you to be completely satisfied with your purchase. If you're not happy with your order, we're here to help with our straightforward refund and return process.
1. Return Eligibility
Items must be returned within 14 days of delivery
Products must be:
Unworn, unused, and in original condition
With all original tags attached
In the original packaging with all accessories
Proof of purchase (order number) is required
2. Non-Returnable Items
The following items cannot be returned or exchanged:
Underwear and lingerie (for hygiene reasons)
Swimwear (if hygiene seal is removed)
Clearance/sale items
Personalized/custom-made products
Gift cards
3. Return Process
Step 1: Contact our customer service at support@esun-fashion.com within 14 days of receiving your order. Include:
Your order number
Product details
Reason for return
Step 2: We'll email you:
Return authorization
Prepaid return shipping label (standard returns)
Instructions for packaging
Step 3: Ship your return within 5 days of approval
4. Refund Details
Processing Time: 5-7 business days after we receive your return
Refund Method: Original payment method
Return Shipping Fee: $10 deducted from refund (waived for defective/wrong items)
Sale Items: Only eligible for store credit
5. Exchanges
We offer exchanges for:
Size changes (subject to availability)
Color changes (subject to availability)
Contact us at support@esun-fashion.com to arrange an exchange.
6. Damaged or Defective Items
If you receive a damaged or incorrect item:
Contact us within 48 hours of delivery
Provide photos of the issue
We'll arrange:
Free return shipping
Full refund or replacement
7. International Returns
Customers outside [Country] are responsible for return shipping costs
Refunds exclude original shipping charges
Customs/duties are non-refundable
8. Store Credit Option
Prefer store credit instead of a refund? Let us know - we'll issue a digital gift card with 12-month validity.
9. Late or Missing Refunds
If you haven't received your refund:
Check your bank account (processing may take 2-10 business days)
Contact your credit card company
If still unresolved, email us at support@esun-fashion.com
10. Policy Changes
We may update this policy periodically. The "Last Updated" date at the top indicates the most recent version.
Need Help?
Email: support@esun-fashion.com